Security System Administration and Support

Technical Services Group

Security System Administration and Support

Technical Services Group

by gmurray
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Not Your Typical Managed Services

Meet the Technical Services Group  We’re not your typical Managed Services Team.  Unlike typical IT companies where the role of Managed Services is to maintain computers and networks, the Technical Services Group expands to every area of our business.  Our Managed Services Team has the technical expertise and experience necessary for designing, integrating, administrating, and auditing complex security solutions.

Our Customer Support Teams earn us accolades throughout the industry.

Our Technical Services Group (TSG) provides around the clock support and operates out of two AVS locations, Texas and New Jersey, to provide operational redundancy.  Our Managed Services department is staffed 24 hours a day, 7 days a week.

Off to the Right Start

We provide exceptional support such as user training, remote programming and system commissioning with our own AVS certified technicians.

System Programming

Following the installation of new or upgraded devices, our certified technicians will program new or modified components, program any access codes, reader groups, time zones, timed/scheduled commands along with user profiles and passwords resets.

System Commissioning

When new components are added to an existing security system, it is critical to validate not only proper operation and function, but proper reporting as well.  Our systems analysts will remotely assist in the commissioning of all new devices.

Operator Training

We provide remote training for your users following a new system install, system upgrade or expansion, or for users that are new to your system.

Maximizing Performance & Reliability

Our technical management group routinely runs preventative maintenance and routine diagnostics to ensure efficiency and compliance, and maximize overall system performance.

Monthly Assessments

  • Review outstanding alarm conditions
  • Review camera image quality
  • Verify cameras are recording
  • Monthly System Reports
  • Service Calls
  • Consolidated alarm report
  • Consolidated transaction report
  • Consolidated camera report

Periodic Maintenance

  • Verify scheduled backups are being performed properly.
  • Test backups for data integrity.
  • Review and install applicable/approved Windows Updates
  • Review and install Security Software updates
  • Active system performance monitoring
    • Available HDD space
    • Memory Utilization
    • CPU Utilization
    • Verify all necessary services are running
    • Event log for errors/warnings

Error Resolution

  • Support and Coordination of system failures and outages
  • Initial Triage
  • Vendor Dispatch (If required)
  • Manufacturer Coordination (If required)
  • Resolution tracking

“We’ve worked with AVS’s professional staff for more than 20 years and they continue to provide first-rate customer service and support. We value their input and appreciate all they do to help NJIT provide the most secure environment for our students, faculty and staff. They’ve done great work for us.”

ROBERT GJINI, Director of Security

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Our staff currently maintains certifications in many of the premier security technologies offered, and the list is constantly expanding.

AMAG Technology – Essential Level Certifications
AMAG Technology – Advanced Level Certifications
Avigilon Certifications
Exacq Certifications
Genetec Security Center Certifications
Lenel – Certified Associate Certifications
Milestone Certifications
Salient Complete View Certifications

Named one of the Top Integrators year after year

Industry Recognition